Tools Administrator

Position Details:

Job Title: Tools Administrator

Job Type: Full-time

Location: Remote, MD - occasional in-person in the DC Metro Area as necessary.

Dynanet Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

About the Role:

The Tools Administrator will support the Agency’s shared enterprise environment by managing and optimizing critical cross-cloud platforms that enable monitoring, collaboration, and secure service delivery. This includes systems such as Datadog, Splunk, Jira, Nexus, Tenable, and Confluence. You will ensure these platforms operate as reliable, scalable shared services by maintaining integrations, configuring secure RBAC and SSO, optimizing ingestion pipelines, and supporting dashboards and alerts used across the organization. Through consistent administration practices and ongoing improvements in observability and collaboration tooling, the Tools Administrator strengthens the operational foundation that supports modernization, transparency, and enterprise-wide service reliability.

Roles & Responsibilities:

• Administer and support shared enterprise tools such as Datadog, Splunk, Jira, and Confluence across cloud environments (AWS, Azure).
• Maintain tool performance, integrations, user access, and dashboards.
• Support continuous improvements in observability, collaboration, and secure operations.
• Manage dashboards, alerts, and reporting across observability and collaboration tools
• Configure, maintain, and audit RBAC and SSO integrations
• Maintain and optimize tool-to-tool and cloud service integrations
• Support ingestion pipelines, data flows, and index/storage optimization
• Ensure tool reliability, stability, and alignment with governance requirements
• Provide customer-focused support and clear communication with stakeholders

Required Professional Skills:

• Proven experience administering one or more enterprise tools (Datadog, Splunk, Jira, Confluence, or similar)
• Familiarity with AWS and/or Azure environments
• Experience managing RBAC, SSO, or identity integrations
• Strong organizational and customer service skills

Preferred Professional Skills:

• Experience in observability platforms (e.g., Datadog, Splunk, CloudWatch)
• Experience supporting cross-cloud or hybrid environments
• Knowledge of data ingestion, pipelines, or log management

Dynanet Team Requirements and Expectations:

• Possess Strong written and verbal communication skills.
• Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Employee Benefits Overview:

• Industry Competitive Compensation
• Medical and Dental Insurance
• Paid Time Off/Holidays
• 401(k) Retirement Plans with Matching
• Remote Work*
• Paid Training
• Employee Referral Program
• Employee Development Program